Utility Department

Frequently Asked Questions

 

 

Q:  What are the Town Hall office hours?

A:  Monday through Friday 8am-5pm.  Office is closed on Saturday and Sunday.

 

Q:  How do I obtain a new Water/Sewer account for a residential/commercial location that I just moved into?

A:  An application form is required to be completed.  See link attached and fill out as much information as you can.  Contact our office during business hours and ask for Customer Service or the Billing Dept and let us know that you would like to set up a new account.  Our office will advise on how much your deposit and connection fee will be and also if you are required to sign an Annexation form or not, depending on where the location is on our Town System.  Alternatively you can come to our office in person at 311 W Interlake Blvd, Lake Placid FL 33852.  A copy of valid driver license or photo identification is required and payment in full before water can be turned on in your name.  We accept cash, check or money order only to set up a new account.

 

Q:  How can I obtain new Water/Wastewater service line hook up to the Town system?

A:  Contact our Compliance Coordinator during business hours of 8am-3pm (863)-699-3747 ext 108 and confirm the location you wish to get new service at.  Your location will need to be verified and confirmed if a new connection is within reach of our Town system.  Once confirmed we can advise on what the Meter Setting Fee is, System Development Charge, Connection Fee, Deposit and possible bore charge will be.  Alternatively you can visit our office location at 311 W Interlake Blvd, Lake Placid FL 33852.  A completed application and payment in full is required before any Water Meter can be set or Wastewater hook up is complete.  You may be required to complete an Annexation form depending on your location; this will be verified for you.

 

Q:  Can I get my water meter turned on the same day that I set up my account?

A:  If you submit your completed application and full payment for Deposit and Connection Fee (along with signed and notarized annexation if you are outside town limits-excluding Tomoka Heights and Highway Park areas) by 2pm, you may have your meter turned on the same day.  If you submit after 3pm you will incur an after hour fee to have the meter turned on the same day.  If you do not wish to pay the after hour fee your meter will be turned on the very next day.

 

Q:  If I am a delinquent customer how can I get my water meter turned back on?

A:  If you have received a delinquent notice on your door due to non-payment of your Utility Bill, you must contact the office between business hours to arrange your payment in full before your meter can be turned on.  This will include your past due balance plus a re-connect fee of $50.00.  Our office will accept cash, check or money order only.  No cards are accepted in the office.  Once payment is received we will turn your meter back on.  For same day service you are required to make your payment by 2pm at the latest.  If payment is received after 3pm you will be require to pay an additional after hour fee for same day turn on.  If you do not wish to pay the additional fee your meter will be turned on the next day.

 

 

Q:  How can I pay my bill?

A:  Payments can be made in person at Town Hall during business hours at 311 W Interlake Blvd, Lake Placid, FL 33852 using cash, check or money order.  We also accept checks and money order via the USPS to 311 W Interlake Blvd, Lake Placid, FL 33852.  There is a locked drop box at our Town Hall at the exit to the parking lot (closest to the Library) on the left side of the drive lane where we accept after hours payments in the form of check or money order only.  Payments can also be made via our website www.lakeplacidfl.net by going to the Home page and scrolling to the bottom of the screen and selecting the ONLINE PAYMENTS tab.  Here you can make a payment using a credit card or debit card.  Please note, we do not accept credit or debit card payments via the phone or at Town Hall.

 

Q:  What should I do when vacating a residence or commercial property?

A:  It is your responsibility to contact our office during business hours of 8am-5pm (863)-699-3747 and ask for customer service to advise us when you will be vacating.  Alternatively you can come in person to our office at 311 W Interlake Blvd, Lake Placid FL 33852.  We will require a date of when you would like your water service turned off, confirmation of your current phone number in case we need to contact you for any reason and also your new mailing address so that we can forward any Deposits that are on file and owed to you (providing your account is paid up to date).  A final bill will be issued to you and your account will be closed.

 

Q:  How can I transfer my account from one location to another within the Town System?

A:  Contact our office and ask for Customer Service during business hours of 8am-5pm (863)-699-3747 and advise that you wish to transfer your account from one location to another.  Alternatively you can visit our office in person at 311 W Interlake Blvd, Lake Placid, FL  33852.  A transfer form will need to be completed; details verified by you and signed to confirm you would like the transfer done.  A connection fee will apply, depending on your location the price will vary.  Payment is required before your new location can be connected in your name. Your deposits will be transferred from your old location to your new location and remain on file until you close the account.

 

Q:  What do I do if I have a water leak at my property?

A:  You can contact the Town Hall office during business hours of 8am-5pm (863)-699-3747 and request your meter to be shut off while you repair your leak.  (If after hours, you will need to contact our On Call number (863)-441-2075).  Once your leak has been fixed contact our office to advise that you have fixed the problem and would like to request a Town employee to come back out and turn the meter back on.  NOTE:  Do not attempt to turn the meter off yourself.  It is prohibited that any person other than a Town employee turns a meter on or off.  This may incur a fine of up to $500 should you tamper with a meter.  At the time, we will perform a leak check and get a new reading to ensure your leak has been completely repaired.  Once your leak has been repaired, you can submit a letter to the Town in person, via USPS mail to 311 W Interlake Blvd, Lake Placid, FL 33852 or via email to deputyclerk@mylakeplacid.org or billingarclerk2@mylakeplacid.org stating that you had a leak, where it was and how you fixed it and that you would like to request an adjustment on your bill.  You must also provide a copy of your plumbers invoice or receipts from any parts you purchased to complete the repair.  Once paperwork has been received by our Customer Service department we will process your paperwork and submit to the Utility Director for review.  If your paperwork is accepted you will receive an adjustment on your utility bill and be notified of the amount.

 

Q:  Who do I call if there is an emergency/leak on the Town Water system?

A:  During business hours 8am-5pm call the Town Hall number (863)-699-3747 to report any major leaks or line breaks.  After hours call the On Call number (863)-441-2075